Billing, invoices, and subscriptions
Open your profile menu, select Settings, and open Plan & Usage to see your current plan, status, renewal date, usage, and available management actions.
Upgrade or downgrade
Use Upgrade or visit the Pricing page to compare plans.
- An upgrade within the same billing cycle is charged immediately and unlocks the new limits right away.
- A downgrade is scheduled for the next renewal date. Your current plan remains active until then.
- A change between monthly and yearly billing is charged immediately, resets the billing date, and begins the new cycle.
Always review the effective date and price shown before confirming.
Cancel or resume
Choose Manage → Cancel subscription to schedule cancellation. Access continues until the end of the current billing period.
If a cancelled subscription is still eligible to continue, Resume subscription appears in the same menu. Review the status and renewal information after resuming.
Manage payment details
Under Payment, choose Manage to open the payment processor’s customer portal. RadAIChat does not access or store your card information.
Find invoices and receipts
Open Settings → Plan & Usage → Payment → Manage to access the customer portal. Look for the payment history and available invoices or receipts there. If you cannot find the document you need, contact [email protected].
Custom plan offers
A custom offer can use tailored limits and pricing. Depending on the offer, it can:
- Replace an active subscription immediately.
- Include a one-time checkout fee.
- Schedule the new plan for the next renewal.
If you need a custom plan offer, contact [email protected].
When an immediate custom plan replaces the current plan, the checkout explains how remaining cases or yearly subscription time convert to credits and when the new billing cycle begins. Review those terms before accepting.
Billing help
For a payment or subscription question that is specific to your account, contact [email protected].